تفاصيل المشروع

نظرة عامة

عنوان المشروع

Switzerland-Geneva: Provision of Information Technologies (IT) Support Services in Switzerland

Contract notice
14 مار 2019

منشور

14 مارس 2019

الموعد النهائي

29 ابريل 2019

الميزانية

550 000 CHF


نوع التزويد

الخدمات

المرجع

ECZ229027- European External Action Service

وكالة التمويل

EC - المفوضية الاوروبية


البلدان

سويسرا

Switzerland-Geneva: Provision of Information Technologies (IT) Support Services in Switzerland

2019/S 052-118421

Contract notice

Services

Legal Basis:

Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority
I.1)Name and addresses
Permanent Mission of the European Union to the World Trade Organization (WTO) in Geneva
rue du Grand-Pré 66
Geneva
1211
Switzerland
E-mail: RCE-TENDERS@eeas.europa.eu
NUTS code: 00

Internet address(es):

Main address: http://eeas.europa.eu

Address of the buyer profile: https://eeas.europa.eu/delegations/world-trade-organization-wto/area/jobs-funds_en
I.2)Information about joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4450
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4450
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object
II.1)Scope of the procurement
II.1.1)Title:

Provision of Information Technologies (IT) Support Services in Switzerland

Reference number: EEAS-670-DELCHEG-SER-FWC
II.1.2)Main CPV code
72600000
II.1.3)Type of contract
Services
II.1.4)Short description:

The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:

— end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles,

— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions,

— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),

— on call assistance related to ICT hardware, software and equipment.

II.1.5)Estimated total value
Value excluding VAT: 550 000.00 CHF
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
72540000
72590000
72910000
II.2.3)Place of performance
NUTS code: 00
Main site or place of performance:

The place of performance is mainly Geneva (3 days per month will be dedicated to the Delegation in Bern).

II.2.4)Description of the procurement:

The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:

— end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles,

— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions,

— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),

— on call assistance related to ICT hardware, software and equipment.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 550 000.00 CHF
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

“Refer to the procurement documents available at the address indicated in section I.3".

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Administrative credits.

II.2.14)Additional information

Section III: Legal, economic, financial and technical information
III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

“Refer to the procurement documents available at the address indicated in section I.3".

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
Execution of the service is reserved to a particular profession
Reference to the relevant law, regulation or administrative provision:

“Refer to the procurement documents available at the address indicated in section I.3".

III.2.2)Contract performance conditions:

“Refer to the procurement documents available at the address indicated in section I.3".

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 29/04/2019
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 30/04/2019
Local time: 10:00
Place:

The opening will be held in Brussels (Headquarters) on 30.4.2019 at 10:00 (UTC+01:00) and directly broadcasted to the Permanent Mission of the European Union to the WTO in Geneva.

Information about authorised persons and opening procedure:

“Refer to the procurement documents available at the address indicated in section I.3".

Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

2022.

VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
General Court
rue du Fort Niedergrünewald
Luxembourg
2925
Luxembourg
Telephone: +352 4303-1
E-mail: GeneralCourt.Registry@curia.europa.eu
Fax: +352 4303-2100

Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

“Refer to the procurement documents available at the address indicated in section I.3".

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
07/03/2019